Salmat Customer Engagement Solutions
Investing in strategic relationships with Salmat, the customer experience experts can deliver competitive sustainability and advantage by accessing function specific, market leading expertise, freeing your resources to focus on core business.
Whilst the traditional approach to optimising the management of your customers pits service levels and experience against cost, Salmat’s best practise operating model delivers both cost reduction and service improvement outcomes.
Salmat is among Australia’s largest and most experienced providers of outsourced contact centre solutions; our capability and dependability is demonstrated by our ongoing business relationships, with some of Australia and New Zealand’s most trusted brands.
Salmat has bricks and mortar contact centres in Australia, New Zealand, and the Philippines, and home-based contact centre agents in Australia. Our solutions can be outsourced or in-sourced (within a client’s premises); we also provide managed-service solutions.
Customer acquisition, engagement and lifecycle, technical help desks and back office solution are just some of the ways we assist clients achieve their outsourcing goals. Our consulting team reveal ways to improve the customer experience, optimise your contact centre and improve customer loyalty.
Salmat contact centres are powered by Salmat Reach, a complete suite of unified multi-channel communication applications in the cloud. Reach brings together market leading enterprise-level capabilities from partners Avaya and Kana, on demand.
Salmat engages multi-channel end user customers through the channel of their choice, encouraging the adoption of automated and self service channels to reduce cost and integrating communications across voice, social, self-service, web chat, email and mobile channels for a consistent, unified customer experience, managed through a single virtual queue.
The Reach platform combines best of breed quality and compliance tools, contact analytics, workforce management, IVR, speech recognition and voice biometrics. Plus, the Reach Unified Experience Manager delivers a premium customer and agent experience by consolidating multiple channels, customer information, workflows and dynamic knowledge management into a single view.
Salmat people are a core reason for the success of our client solutions. We recruit, train and manage specifically for each contact centre that we operate. Salmat specialises in creating highly productive, highly engaged work environments and performance based monitoring, coaching and training programs.
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